Question 1

What exactly is Eduthropy?

Accepted Answer

Eduthropy is operations software for nonprofits, social enterprises and small businesses. It joins the parts of running an organisation that usually live in separate spreadsheets, funding and income, budgets and spend, delivery plans, people and payroll, and the paperwork around all of it, into one workspace with a shared audit trail.

Question 2

How long does it take to get going?

Accepted Answer

Most organisations create a workspace, add their team and record their first budget in an afternoon. You choose your organisation type during onboarding, which decides the terminology and the modules you see, so you are not walked through anything that does not apply to you.

Question 3

Do I need to import everything before it is useful?

Accepted Answer

No. Start with one area, usually finance or delivery, and add the rest as you go. Budgets and transactions can be imported later from Xero, QuickBooks or a spreadsheet with column mapping and a preview before anything is written.

Question 4

Can we try it before committing?

Accepted Answer

Yes. Create a workspace, invite a couple of colleagues and run a real month of work through it. Nothing you enter is locked in, you can export your finance data at any point.

Question 5

What does the delivery side cover?

Accepted Answer

Portfolios, programmes and projects sit above workplans, activities and tasks, so a funded piece of work traces down to the person doing it this week. Alongside that you get a RAIDD log for risks, issues, assumptions, dependencies and decisions, and KPIs with targets and dated reach entries.

Question 6

What does the finance side cover?

Accepted Answer

Budgets with categories and departments, transactions posted against budget lines, expense requests with approval and retirement, payroll runs with payslips, invoices and products for earned income, and donations and grants on the fundraising side. Summary figures convert into your base currency automatically.

Question 7

What is in the HR section?

Accepted Answer

A team directory with line managers, performance and appraisals, document storage, holiday and time off, and scenario-based simulations that staff can be assigned and that feed evidence back into appraisals.

Question 8

What are playbooks?

Accepted Answer

Reusable delivery templates. A playbook holds a structured workplan, activities, tasks, and even the risks that typically come with that kind of work, and applying one creates the real records in your workspace, priced in your own base currency.

Question 9

Can we produce formal documents?

Accepted Answer

Yes. The letters module generates branded letters on your organisation's letterhead with an optional countersignature workflow, and invoices, payslips and expense forms all export as branded PDFs.

Question 10

What roles exist?

Accepted Answer

Owner, admin, manager and member. The owner is fixed and always sees everything; the other three are defined by the owner, module by module.

Question 11

How granular can access be?

Accepted Answer

Per module and per settings tab you can set no access, read only, edit, edit with approval, delete with approval, or full access. Approval can be routed to the owner or to the person's line manager, so day-to-day sign-off can be delegated without handing over the keys.

Question 12

Can one person have different access from their role?

Accepted Answer

Yes. Individual overrides let an owner pick a staff member and change specific modules for them, while everything else continues to follow their role.

Question 13

Do restricted users still see the modules they cannot access?

Accepted Answer

No. Navigation, routes and in-page actions all respect permissions, so a restricted person does not see menu items, columns or buttons they are not entitled to use.

Question 14

Should we set permissions before inviting people?

Accepted Answer

It is the recommended order. Define the role matrix first, then send invitations, so new joiners land on the right level of access immediately.

Question 15

Which payment providers are supported?

Accepted Answer

Stripe, Paystack and Flutterwave. You paste your own keys, so settlement and fees go through your provider account, not ours.

Question 16

How do public donations work?

Accepted Answer

Each organisation gets a donation link. A donor gives with a name and an email only; on a successful payment the gift is recorded and a donor record is created or matched automatically, with the payment reconciled.

Question 17

Can we use AI features?

Accepted Answer

Yes, on your own key. Drafting assistance runs against the AI provider you connect, so usage is billed to your account and your content stays under your provider agreement.

Question 18

Does it work with our calendar?

Accepted Answer

Each member gets a private subscription feed carrying their tasks, activities and approved leave into Outlook, Google or Apple Calendar.

Question 19

Can we keep our accountant happy?

Accepted Answer

Import budgets and transactions from Xero, QuickBooks or a spreadsheet, and export a period back out as a Xero, QuickBooks or CSV file.

Question 20

Where do notifications go?

Accepted Answer

In-app to the notification bell for every relevant person, and optionally into a Slack or Microsoft Teams channel for approvals, deadlines and requests.

Question 21

Is our data separated from other organisations?

Accepted Answer

Yes. Every record carries an organisation identifier and access is enforced at the database level with row-level security, so a query can only ever return rows belonging to a workspace you are a member of.

Question 22

How are our integration keys stored?

Accepted Answer

Encrypted and scoped to your workspace. They are never exposed to the browser and are only used server-side when performing an action you triggered.

Question 23

Can we get our data out?

Accepted Answer

Yes. Finance data exports to Xero, QuickBooks or CSV formats, and documents and PDFs can be downloaded at any time.

Question 24

Who can delete records?

Accepted Answer

Only people whose permission level allows it, and where an approval step is configured the deletion has to be signed off by the owner or the person's line manager first.

Question 25

We are a sole proprietor, is this too much?

Accepted Answer

No. Solo mode hides the team-centric modules and auto-approves workflows that would otherwise need a second person, while keeping pay and payslips and time off, because a sole owner still draws pay and needs the records.

Question 26

We run charitable and trading activity side by side. Does that work?

Accepted Answer

Yes. Grants and donations sit alongside invoices, products and customers, and the finance module reports on both against the same budget structure.

Question 27

Do you handle multiple currencies?

Accepted Answer

Income can be recorded in the currency it arrived in, and summary figures convert into your organisation's base currency so the totals at the top of a page are comparable.

Question 28

Does it work on a phone?

Accepted Answer

Yes. The dashboard and every module are responsive, with a drawer navigation on small screens, so approvals and updates can happen away from a desk.

Question 29

How do we get help?

Accepted Answer

Owners and admins can reach us from inside the workspace, and we help with the first import and permission setup so your team starts on the right footing.

Everything you'd ask before moving your operations across.

Getting started

What's included

Roles & permissions

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